Help & support

Usually ready in about 10–20 minutes, always within the hour. Your result page (the link in your order email) updates on its own, and we email you when it's ready. If it's been more than 60 minutes, email us with the address you paid with.

No. When a video fails to generate, its credits come back automatically and we email you. Open your result page to try again with the same or a different photo.

Tap "Needs work" under the video and tell us what's off. A real person reads every one and replies by email — usually with a remake or a tip for a better photo.

If we can't deliver a video at all, we refund the unused credits — email us from the address you paid with. AI output varies, so small differences in a face, outfit or accessory aren't by themselves a refund reason; use "Needs work" and we'll make it right.

Credits left after a purchase are kept in your account: sign in on any phone or browser with the same email (we send a 6-digit code, no password) and they're there. Credits work on every effect and stay valid for 2 years from your latest purchase.

They're deleted automatically 30 days after they're made. To delete them sooner, email us the link to your result page.